Refund policy
Returns and refunds
We refund the product price only in either of the following cases:
- We have accepted a return at your request, the product is unopened, and you contacted us within seven days of delivery. You are responsible for return shipping costs.
- You notified us within seven days of delivery that the product was defective on arrival or differed from your order, and we are unable to provide a replacement.
If you selected simplified packaging, we cannot accept returns or exchanges due to damage to the packaging, as the product cannot be resold in that condition.
We take care when preparing every order. If you receive a defective or incorrect product, please contact us using the details below.
Contact
Company: fermata Inc.
Email: info@hellofermata.com