Shipping policy
Shipping and returns
Please review our dispatch times, shipping fees, and return and exchange conditions before ordering.
Dispatch time
In-stock products are dispatched within 3–4 business days after your order is confirmed. Please include your order number when asking about dispatch status.
Shipping within Japan
Shipping fees are calculated according to the destination and shipment weight and are displayed at checkout. Orders with a merchandise total of JPY 12,000 or more, including tax, qualify for free domestic shipping. A surcharge of JPY 700 for Hokkaido or JPY 400 for Okinawa still applies.
International shipping
We ship to Australia, New Zealand, Singapore, Hong Kong, South Korea, and Taiwan. International shipping fees are based on Sagawa Hikyaku International Express rates plus a 20% handling fee, calculated according to the destination and shipment weight. Shipping rates are configured for shipments up to 10 kg. Free shipping does not apply to international orders, regardless of the order value. Please check the final shipping fee at checkout.
Packaging
You can choose simplified or standard packaging when ordering. Shipping fees depend on the destination and shipment weight. If you select simplified packaging, we cannot accept returns or exchanges due to damage to the packaging or similar reasons, as the product cannot be resold in that condition.
Returns at your request
- The product must be unopened, and you must contact us within seven days of delivery.
- You are responsible for return shipping costs.
Defective or incorrect products
- Please contact us within seven days of delivery.
- We cover the shipping costs for an exchange.
- If a replacement is unavailable, we refund the product price.
Read the full returns and refund policy
How to request a return or exchange
- Contact us through the inquiry form within seven days of delivery.
- Provide your order number, the product name, and its condition.
- After reviewing your request, we will explain how to proceed with the return, exchange, or refund.